About Allegro Response Teleservices
Allegro Response Teleservices has been successfully operating in Hermosillo, Sonora, Mexico for over 10 years. Allegro’s passionate attention to customer satisfaction has driven our clients’ success, and subsequently our own.
Our latest venture is Allegro Response Teleservices, with Spanish and bilingual call center services focused on direct response campaigns for the U.S. Hispanic consumer.
Headquarters
The headquarters for Allegro Response Teleservices is in Austin, Texas. This makes doing business with Anexa Direct easy, straightforward and secure. Our team of account managers resides throughout the South and Southwest.
Allegro Call Center Operations
Allegro Response Teleservice’s 60,000 sq. ft. state of the art call center is located in Hermosillo, Sonora, Mexico. The facility was designed and built with a focus on optimizing work force productivity – and, ultimately, our end customers’ satisfaction.
With 2,000 seats and an average 800 agents working onsite, the new facility allows for great scalability to respond quickly and expand to meet the needs of our clients’ direct response campaigns.
From its central location in a prestigious business district within walking distance of restaurants and a new mall, to its three-story central glass atrium that brings natural light to the entire facility, our employees’ satisfaction was at the forefront of our design philosophy. The building features an array of on-site training facilities, and a superb technical infrastructure. With a comfortable naturally lit cafeteria and recreation area, it is located on major transportation routes, making the facility conveniently situated for our work force.
Allegro Response Teleservices Team
The well-educated pool of talent in Hermosillo allows us to scale as needed, and consistently deliver the highest quality sales agent, customer service, and fundraising performance.
The City of Hermosillo
Hermosillo, the state capital of Sonora, is located only 250 miles south of Tucson, Arizona. With a population of over 700,000 and a unique combination of dynamic commercial activity and exceptional higher education resources, Hermosillo is an excellent choice for Allegro’s call center operations.
114 US companies have operations in the city
Employing thousands of workers and Providing economic stability
15 universities with more than 30,000 students
Over 2000 students in IT programs
Large bilingual work force with historically low turnover
“Midwest" Spanish matches well with all Spanish speakers regardless of country of origin
130 flights daily with non-stop flights from Los Angeles and Phoenix
Hot dry climate with no severe climatic events
